Information We Collect

Depending on how you interact with JD Travels, we may collect information including:

Personal and Contact Information

• Full name
• Email address
• Telephone or mobile number
• Residential or postal address
• Identification or passport information where required for travel arrangements

Travel Information

• Destination and travel preferences
• Flight information
• Accommodation requirements
• Travel dates
• Passenger information
• Special travel requirements
• Visa or other travel-document information where necessary

Booking and Payment Information

• Booking details
• Transaction information
• Billing information
• Payment-related information required to process your booking

Where payment is processed through a third-party payment provider, payment information may be processed directly by that provider in accordance with its own privacy and security policies.

Technical Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Cookies and similar technologies

How We Collect Information

We may collect personal information when you:

• Complete a form on our website
• Request a quotation
• Make or enquire about a booking
• Contact us by email, telephone, WhatsApp or another communication channel
• Subscribe to communications or marketing
• Purchase or enquire about one of our travel services
• Interact with our website
• Provide information to us directly for the purpose of arranging travel

We will endeavour to collect personal information directly from you wherever reasonably possible.

How We Use Your Personal Information

JD Travels may process your personal information to:

• Respond to enquiries and requests
• Prepare quotations
• Process and manage bookings
• Arrange flights, accommodation, transfers, tours and other travel services
• Communicate with you regarding your travel arrangements
• Process payments and related transactions
• Provide customer support
• Verify information where necessary
• Improve our services and website
• Send relevant marketing communications where permitted by law
• Meet legal, regulatory or contractual obligations
• Protect the rights, property and security of JD Travels, our customers and third parties
• Prevent fraud, misuse or unlawful activity

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

Sharing Personal Information

Travel arrangements frequently require JD Travels to share relevant information with third parties.

Depending on the service you request, this may include:

• Airlines
• Hotels and accommodation providers
• Tour operators
• Transport and transfer providers
• Visa and travel-document service providers
• Travel partners
• Payment service providers
• Technology and hosting providers
• Professional advisers and service providers
• Government or regulatory authorities where required by law

We only seek to provide third parties with information that is reasonably necessary for the relevant service or lawful purpose.

Third-party service providers who process personal information on behalf of JD Travels may be required to maintain appropriate confidentiality and security safeguards.

International Transfers

Some travel suppliers, technology providers, airlines, hotels or other service providers may operate outside South Africa.

Where personal information needs to be transferred outside South Africa, JD Travels will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.

Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Ensure that the website functions correctly
• Remember preferences
• Understand website usage
• Improve website performance
• Support analytics and marketing activities where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Direct Marketing

Where permitted by law, JD Travels may use your contact information to communicate with you about relevant travel services, promotions and offers.

You may object to receiving marketing communications or request that we stop sending them.

South African POPIA regulates electronic direct marketing and places specific requirements on how such communications may be sent.

Security of Personal Information

JD Travels takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction
• Unlawful processing

Access to personal information should be limited to individuals and service providers who require it for legitimate business purposes.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

JD Travels will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, legal, accounting, regulatory or other legitimate obligations.

Different categories of information may therefore be retained for different periods.

Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion where legally permissible
• Object to certain processing
• Object to direct marketing
• Withdraw consent where processing is based on consent
• Raise a concern regarding our handling of your personal information

Requests should be submitted to our Information Officer using the contact details below.

Security Compromises

If JD Travels experiences a security compromise involving personal information, we will respond in accordance with applicable legal requirements.

POPIA requires responsible parties to notify the Information Regulator and affected data subjects of qualifying security compromises as soon as reasonably possible after discovery. The Information Regulator currently provides an eServices process for reporting security compromises.

Third-Party Websites

Our website may contain links to websites operated by third parties.

JD Travels is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Changes to This Privacy Policy

JD Travels may update this Privacy Policy from time to time.

The Last Updated date at the top of this page will indicate when the policy was most recently revised.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your rights regarding your personal information, please contact: